Buy Tickets for Christmas Wonderland

 

Purchase tickets from Citizen Ticket.

Choose your date and your slot and book your tickets!
Dates/slots showing as GREEN have good availability.
Dates/slots showing as AMBER have limited availability.
Dates/slots showing as RED are sold out!

How much do tickets cost?

Tickets cost from £9 per child and from £14 per adult.

Grotto tickets can be added to your basket for an additional price starting from £11 per child. No charge for adults accompanying the child. Grotto tickets include a present from Santa.

Can I buy tickets at the event?

Yes you can, but we advise pre-purchasing in advance to secure your tickets before the event sells out! We will have a small box office available for walk-in sales, however the walk-in price is £2 more for adults and £1 more for a child.

Will I receive my tickets by post?

You will receive an email with a QR code, which we will scan when you get to the entrance point. You can print your tickets off but these can also be scanned directly from your phone.

There is a time on my ticket what does it mean?

The time on your ticket is the time you should arrive at Dean Castle. Please try and arrive as close to your time as possible as arrival times are set and staggered to control the flow of attendees.

I’ve not had a confirmation email

Don’t worry, just log back in to your Citizen Ticket account and you will be able to resend the confirmation yourself.

I’ve lost my confirmation email

Don’t worry, just log back in to your Citizen Ticket account and you will be able to resend the confirmation yourself.

I’ve bought a ticket and now I can’t make it

Unfortunately, tickets to Christmas Wonderland Presents Starry Nights at Dean Castle are non-refundable. You can however transfer tickets to friends and family in your absence by logging into your Citizen Ticket account.’

Non-Refundable

Tickets are not refundable.

Ticket Insurance

At the time of purchase, you are offered the opportunity to take out ticket insurance. This product is provided by our ticket provider, not us. This will cover you in the event of you not being able to attend the event, and in line with the insurance T&C’s. Any refund under the policy does not include booking fee, as standard. 

Clarity On Transfers & Refunds

In the event of cancellation due to circumstances out with our control (such as severe weather), you are entitled to transfer your tickets to an alternative slot on a different day, subject to availability, and at no cost to you. You can also transfer your tickets into next year’s event if you prefer. If you choose a refund, we will refund the face value of the ticket to you. The booking fee does not come to us, so we are not able to refund this element of the transaction. Thank you.